CUSTOMER EXPERIENCE TO REPRESENT THE MAJORITY OF AI BUSINESS VALUE THROUGH 2020

ALL EYES ON ARTIFICIAL INTELLIGENCE WITH ICTLUXEMBOURG
8 mai 2018
SMART UND VERANTWORTUNGSVOLL
22 mai 2018

Global business value derived from artificial intelligence (AI) is projected to total $1.2 trillion in 2018, an increase of 70 percent from 2017, according to Gartner, Inc. AI-derived business value is forecast to reach $3.9 trillion in 2022.

The Gartner AI-derived business value forecast assesses the total business value of AI across all the enterprise vertical sectors covered by Gartner. There are three different sources of AI business value: customer experience, new revenue, and cost reduction.

– Customer experience: The positive or negative effects on indirect cost. Customer experience is a necessary precondition for widespread adoption of AI technology to both unlock its full potential and enable value.

– New revenue: Increasing sales of existing products and services, and/or creating new product or service opportunity beyond the existing situation.

– Cost reduction: Reduced costs incurred in producing and delivering those new or existing products and services.

« AI promises to be the most disruptive class of technologies during the next 10 years due to advances in computational power, volume, velocity and variety of data, as well as advances in deep neural networks (DNNs), » said John-David Lovelock, research vice president at Gartner. « One of the biggest aggregate sources for AI-enhanced products and services acquired by enterprises between 2017 and 2022 will be niche solutions that address one need very well. Business executives will drive investment in these products, sourced from thousands of narrowly focused, specialist suppliers with specific AI-enhanced applications. »

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